General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Information we collect
We will only ask you for personal information that is necessary for us to provide the service (or any associated service that we believe would be directly relevant to you). You are free to refuse to provide us the data or any personal information we require, however you acknowledge that in this instance we may be unable to fulfil our obligation to provide the service you have requested from us and that you will not be entitled to a refund for any money paid for the service.
How we use your information
If you no longer wish to receive any marketing or other promotional correspondence/material either by e-mail or otherwise you have the right to opt-out by contacting us or unsubscribing as described on the correspondence.
Instructions for opting out of these services can be found at https://tools.google.com/dlpage/gaoptout for Google Analytics and http://www.aboutads.info/choices or Facebook.
We will only share your data with organisations that are involved in enabling us to provide our services to you. This may include our website hosting and database provisioning partners (for storing information you provide us), our payment gateway partners (to process any payments you make to us) or our email partners, to enable us to send payment receipts or other relevant communications to you.
In some limited circumstances, we may be legally required to share your personal data to complying with legal obligations such as a court order, or the instructions of a government authority.
We only ever share relevant data with a third party service according to their requirements to deliver the part of the service being provided by us.
When we collect information
We will collect the relevant details from you to create an account at the point you register to join the course (your name, email address and a password of your choosing)
Additionally, when you make a payment on our website, we will collect your billing details to enable us to process your payment and protect you and other customers from fraud.
We do not store or have access to your sensitive credit or debit card information. These details are processed securely by our nominated payment services provider, Stripe.
We take the storage of your data extremely seriously and take the highest level of care in storing and encryption of sensitive data. We regularly review our processes and third party providers to ensure we are processing your data securely.
Accessing your personal information
If you want to know what personal data is held about you, you can ask for details of that personal data and where any such personal data is held. This is known as a “subject access request”.
All subject access requests should be made in writing and sent to us by e-mail or post to the address mentioned above and on our website.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover administrative costs in responding.
We aim to respond to your subject access request within one month. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date of receipt of your request. You will be kept fully informed of the progress.
We reserve the right to request proof of identity if we have any doubts about the identity of the person making the request and/or if a request is being made on behalf of someone else. Please note that we will not be able to comply with your subject access request until we are satisfied with your identity.
We will do our best to comply with your requests, however, please note that we do not have to comply with your request, in which case you have the right to complain to the Information Commission Office (ICO) or another supervisory authority or seek to enforce your right through a judicial remedy.
We use “cookies” to personalise your visits to the Website, simplify the signing-in procedure, keep track of your preferences and to track the usage of the Website. Cookies are small pieces of information that are stored on the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (if you perform an internet search for how to disable cookies in Google Chrome or whichever web browser you use will tell you how to do this), but this may reduce the functionality to some or all aspects of the Website and other websites.
Our servers automatically record ‘log files’ containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. Log files are used to build pictures of how the Website is used and help us monitor and improve the service. You cannot be identified from your log files.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Changes to this policy
We may change this Privacy Notice from time to time, sometime it may be necessary due to the change of law or any other reason.
Choice of Law and Jurisdiction
This policy shall be governed by and interpreted in accordance with the laws of England and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this policy.